If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.

The following requirements must be met to qualify for a delivery guarantee refund:

  • Shipping method selected is a shipping option advertised on a product detail page.

  • Order is shipping to eligible address.

  • If your order contains items that aren't eligible for guaranteed delivery, shipping preference "Ship my items as they become available" is selected.

  • Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.

  • The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe storm. Also, delivery scans might be inaccurate.

    • An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.

    • An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee

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Background only applies for Boxed, Framed, Rounded Layout